Refund policy

Returns & Refunds

Because Dear Friend Letters is a seasonal correspondence exchange, each season is prepared specifically for the participants registered for that exchange. For this reason, we are unable to accept returns on seasonal correspondence packages once they have been mailed.

Cancellations & Refunds

If you change your mind before your seasonal package has been prepared or shipped, please contact us as soon as possible. We’re happy to issue a refund when cancellation is still possible.

Once a seasonal package has been prepared or shipped, we are unable to offer a refund for that season.

Membership Renewals

If you have a recurring membership, you may cancel your membership at any time to prevent future renewals. Canceling your membership does not refund a season that has already been billed, prepared, or shipped.

Damaged or Missing Mail

Paper travels a long way to reach you. If your package arrives damaged, an item is missing, or you believe your package has been lost in the mail, please contact us and we’ll do our best to make it right.

Because letters exchanged between correspondents are one-of-a-kind, handwritten pieces, we cannot guarantee that an original letter can be replaced if it is lost or damaged in transit. When possible, Dear Friend will work with you to find an alternative.

Questions

If you have a question about an order, cancellation, or refund, please reach out through our contact page. We’re a small operation and will always do our best to find a thoughtful solution.